In the case of litigation regarding contractual obligations resulting from purchase and sale contracts, in accordance with EU Regulation No. 524/2013, you may attempt to resolve any dispute out of court through access to electronic dispute resolution platforms.

European Platform for Alternative Litigation Resolution.
http://ec.europa.eu/consumers/odr/.

You can consult the updated list of Alternative Litigation Resolution Entities available under article 17 of Law No. 144/2015, of September 8, on the Consumer Portal, through the electronic site http://www.consumidor.gov.pt

Without prejudice, we inform you that you will be able to visit the following Alternative Litigation Resolution Entities:

CNIACC – National Center for Information and Arbitration of Consumer Disputes
http://www.arbitragemdeconsumo.org/
+351 213 847 484

Arbitration Center for Consumer Conflicts Lisbon
http://www.centroarbitragemlisboa.pt/
Rua dos Douradores 106, 1100, Lisbon

Centro de Arbitragem de Conflictos de Consumo do Vale do Ave/Arbitration Court
http://www.triave.pt/
Rua Capitão Alfredo Guimarães, 1, 4800-019 Guimarães

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Consumer Arbitration Court)
http://www.ciab.pt/pt/
Rua D. Afonso Henriques, 1, 4700-030 Braga / Av. Rocha Paris, 103, 4900-394 Viana do Castelo

Consumer Dispute Arbitration Center of the District of Coimbra
http://www.centrodearbitragemdecoimbra.com
Av. Fernão de Magalhães, nº 240, 1º Andar, 3000-172 Coimbra

Algarve Consumer Dispute Information, Mediation and Arbitration Center
http://www.consumoalgarve.pt
Ninho de Empresas, Edif. ANJE, Estrada da Penha, 3º andar, sala 26, 8000 Faro

Porto Consumer Information and Arbitration Center
http://www.cicap.pt
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto