Object
This commercial site can be accessed through the Internet network at www.mfprofissional.com (designated as “Site”) and is open only to users with private access also through the user name and password provided by the administration of the same (designated as “Buyer”).
The Site is edited and managed by MANUELA MARIA RIBEIRO FERREIRA, with residence at R DE CORUCHE N.º 4 2100-053 MALHADA ALTA, Portugal, with taxpayer number 109877527, known as “MF Profissional”.
MF Profissional can be contacted:
By telephone number 933 399 814 (call to the national mobile network), on weekdays, from 10:00 a.m. to 6:00 p.m.
Through the contact form.
All orders made on the Website require prior consultation and full and complete compliance with these Conditions of Sale (“CGV”), available on the Website. The CGV governs the relations between MF Profissional and any Buyer who makes a purchase through the Website.
As CGV may be subject to alterations at any time by MF Profissional, without prior notice. The CGV may not, in any case, be subject to alterations by the Buyer. The CGV in force will be presented on the Website for the occasion of carrying out an order for the Buyer on the Website.
If any of the various provisions of these GTC become invalid if the application of a legal provision or of a judicial decision is followed, as other provisions remain in force.
As present CGV we complete the conditions of use of the Website, available on the Privacy Policy page of the Website.
Entrustments
Buyers
The Buyer declares that all of these CGVs have been cleaned and oiled before the effectiveness of his/her order on the Website.
The Buyer, in order to legitimately carry out an order on the Website, must be at least 18 years of age and have legal capacity, or be the holder of a parental authorization that allows him to make orders on the Website.
MF Profissional reserves the right to request all Buyers to confirm their identity or that they have parental authorization, and to refuse the Buyer’s entrustment if the latter does not provide the requested data.
The products marketed on the Website are only sold for resale and are not linked to a professional activity of the Buyer. Consequently, each order by a Buyer is unlimited at the level of its total value.
Products
The products proposed for sale by MF Profissional are only presented on the day of consultation by the Buyer on the Website.
MF Professional cannot, in any case, be held responsible for the images shown to be erroneous. On the other hand, MF Profissional cannot be held responsible if there is no adequacy of the descriptions of the products presented on the Website when these are delivered, since errors do not affect the essential characteristics of the product, we refer to the article 8, No. 1 of the Defense Law. Consumer.
MF Profissional will inform the Buyer within a limited time that it undertakes to deliver the selected products to the Buyer by sending an email with purchase and shipping details.
MF Profissional will honor the orders made by the Buyer within the limits of available stocks. MF Profissional will send its best efforts to update the availability of two products on the Website.
In the event that, despite the diligence of MF Profissional, some or more products ordered by a Buyer will not be available on a temporary or definitive basis, or if delays are not shipped on Friday, we will exceed more than seven days from the date indicated when the order is placed (except in the case of force maior), to MF Professional will inform the Buyer by email. In this case, the Buyer will have the possibility of altering or canceling his order, by contacting the Customer Support Service of MF Profissional:
By telephone number 933 399 814 (call to the national mobile network), on weekdays, from 10:00 a.m. to 6:00 p.m.
Through the contact form.
In case of cancellation of an order due to late shipment, the Buyer must inform his/her opinion of canceling or altering his/her order, or at the latest, within 14 days from the date initially scheduled for delivery of the order.
Verifying the hypotheses of this paragraph, MF Profissional undertakes to reimburse the Buyer whose payment has already been debited as quickly as possible and, or at the latest, within 14 (fourteen) days from the payment. In these cases, no compensation will be paid to the Buyer by MF Profissional.
Prices
The prices of the two products indicated on the Website are only available so that you have access to them through the user name and password provided by MF Profissional and are only presented in Euros, including all applicable taxes, transport charges will be automatically calculated and recorded in purchase completion page.
MF Profissional reserves the possibility of altering the prices of products and transportation at any time and without prior notice. The prices applied to the buyer’s order will be indicated on the Website at the time of validation of the order on the Website by the Buyer.
Payment
MF Profissional has a payment system by bank transfer, with orders issued as soon as confirmation is sent to the email address geral@mfprofissional.com.
The total amount to be adjusted for the order is indicated to the Buyer on the Internet page that summarizes the set of two elements of his order. Before proceeding with payment, the Buyer has the possibility of verifying online the details and the total price of his order, as well as correcting any errors.
Payment is due on the order only by bank transfer. It will only be oil payments in Euros. If the Buyer’s payment is not defective or rejected by the bank, MF Profissional reserves the right to cancel the shipment of the order. All new orders made by this Buyer may be suspended or canceled by MF Profissional.
The products remain the full and complete property of MF Profissional until the moment of complete collection of the invoiced products, including expenses and taxes.
The payment constitutes the last stage of validation of the order. The Buyer may alter, at any time, any two elements of his order in order to validate his payment. Thus, the payment has been confirmed by the Buyer, the physical order is validated and becomes definitive. All orders imply payment.
The Buyer will receive an e-mail from MF Profissional that does not address the e-mail that has been indicated, accusing the receipt and summarizing the elements of the order made.
Validation of the Order
When the order is confirmed and the payment validated according to the method provided above, a summary is displayed in a version to print and save the Buyer’s order, mentioning, specifically, the references of the order. MF Professional sends an email message, or as quickly as possible, to correct the email provided to the Buyer that includes, but is not limited to, the following information:
The identity, as given by MF Profissional;
the reference of the registered order at the time of the award of the order;
The summary of the order and the essential characteristics of the products;
delivery deadlines, clearances and eventual restrictions;
The total amount of the order, with all taxes included;
The legal rights and guarantees available to the Buyer.
Delivery
Upon confirmation of bank transfer by the Buyer, MF Profissional will treat the order accordingly.
Orders must be delivered to MRW at the indicated delivery address for the Buyer when placing the order on the Website. Any alteration of the destination location of the order after the validation of the same payment will not be issued in cash. Delivery will be made within 48 to 72 hours in Continental Portugal.
Non-open territories: All territories outside Continental Portugal.
If, for any reason, MF Profissional cannot proceed with delivery on the scheduled date, the Buyer will have the option of maintaining the order by extending the delivery period or proceeding with its cancellation against a full refund. For the purposes of these terms, a “delivery” is considered to be carried out or a product is considered to be “delivered” with a mention of the delivery note indicated by the driver and the respective name of the person who receives the parcel in the agreed upon location.”
If the packaging is damaged or opened, the delivery must be challenged by the postal services responsible, verifying the damage and making a joint claim for anomaly. Any delivery of packaging containing oil will be considered as void of defects due to delivery.
It is possible that delivery times will vary depending on the time when the Buyer’s order was different and the packaging destination. Since these terms are independent of MF Profissional, it does not constitute payment of any penalty or compensation to the Buyer based on this basis. In return, the Buyer has the right to cancel his order following the modalities provided in line g. the article 2nd of the present CGV. Whichever carrier is selected, the Buyer has a period of 14 days from the shipment date of the order to issue any claim regarding the delivery of its packaging. Any claim will be investigated by MF Profissional together with the logistics and transport services. This investigation will determine the responsibility of each party.
If the packaging is damaged or opened, the Buyer must object to the packaging stating the reason in the shipping guide or, alternatively, When packing, I clearly state your reservations, defined and specified, in the shipping guide. Any delivery of packaging that contains oil without reserves at the time of delivery will be considered as zero defect due to the delivery. If the carrier fails to deliver the packaging to the Buyer (incomplete or incorrect delivery, lack of identification in the mail box), it will be returned to MF Profissional. Depending on the results of the investigation, ordered products may be refunded or reshipped within 14 days after contacting customers. MF Professional will make an attempt to contact the Buyer to find out their needs. If no results are obtained, MF Profissional will refund the Buyer and inform him/her by e-mail or telephone.
If the items received do not correspond to the order, the Buyer must contact the Customer Support Service within 14 days to follow the receipt of his order (by e-mail to geral@mfprofissinal.com or by telephone to the number 933 399 814 (call for the national mobile network), days Please note, from 10:00 a.m. to 6:00 p.m., in order to confirm non-compliance and follow the established procedure (return, refund, or reshipment of products).
Prices and Delivery Times:
The following list indicates the prices and shipping times of your order, second to the delivery method. what tiver escolhido:
Total price of 150 euros + delivery VAT: €8
Term: 48 to 72 hours
Price above total of 150 euros + delivery VAT: €0
Term: 48 to 72 hours
Return
In accordance with Decree-Lei No. 24/2014, of February 14, the Buyer benefits from the right of free resolution for fourteen (14) days counting from the delivery of your order without justifying the reasons and not paying penalties. As a supplementary commercial guarantee, MF Profissional undertakes to fully satisfy its consumers, adopting a “Satisfied or refunded” approach that This allows you to exercise the free right of resolution for a period of three (30) days from the date of receipt of the order, without presenting justifications and wanting the products to have been used or not.
To exercise its right of free resolution, the Buyer must issue its decision of free resolution, which was previously informed when confirming its order.
After being informed of such decision, MF Profissional acknowledges receipt of this order by sending an e-mail to the Buyer.
To obtain a refund of part or all of the products of your order, or Buyer must return, bearing the expenses, the new product(s), inside the original packaging, within 30 days from the date of notification to MF Profissional of the free resolution.
Returned products must be sent exclusively to the following location:
MF Profissional – Rua João Baptista nº1 2100-018 Coruche – Portugal
We advise the Buyer to keep a shipping receipt of your order, provided by postal services. In case the order is not received by MF Profissional, and without confirmation of its good hair distribution Postal services, MF Profissional does not assume any responsibility. All risks associated with product returns are at Buyer’s expense. In accordance with the provisions of the Consumer Protection Law, as return returns to MF Profissional are only supported by the Buyer, if the packaging has been opened, it should not be. MF Profissional does not accept the return of products sent to collection.
The Buyer will be refunded by MF Profissional in all of the amounts that have been paid for the order of the products that have been returned, with the exception of the return charges. to MF Profissional, which will continue to be supported by the Buyer. If the Buyer reships the entire order, even though the initial shipping costs (or shipment of the packaging by MF Professional to the Buyer) will be fully refunded. If the Buyer reships only a part of his order, even though the initial shipping costs (or shipping of the packaging by MF Professional to the Buyer) will not be refunded. Reimbursement of returned products will be made by means of credit on a bank card or in the event that they have been used for the order within fourteen (14) days from the date of receipt by MF Profissional of the returned packaging.
All of them Returns received by MF Profissional whose packaging has been forwarded to the Buyer after the deadline to exercise the right of free resolution (carimbo two services postais to be checked), are like all returns that we will not follow the procedure stated if the article is not present, it cannot be object refund from MF Profissional.
Error in order or defective products:
If you receive products that do not correspond to your order, you must contact us within 7 days to follow the receipt of your order, by email.
ra geral@mfprofissional.com or by telephone to the number 933 399 814 (Call for the national mobile network, from 10:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m. from second to sixth day), in order to confirm non-compliance and indicate the procedure to follow.
You will be refunded the amounts paid on the order for the products you have returned, as well as the return charges (you must attach proof of payment to the return charges of your order, provided to the postal services). The refund of two returned products and the return charges will be made by bank transfer for the NIB used when making the order, within 14 days from the date of receipt of the returned packaging by MF Profissional.
If you have difficulties in the scope of your return, please contact us by email at geral@mfprofissional.com or by telephone at 933 399 814 (Call for the national mobile network, from 10:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m. second to sixth-fair),
Legal mentions
In accordance with article 12 of the Consumer Protection Law, MF Profissional is obliged to deliver goods in accordance with the order made by the Buyer and must respond for existing conformity defects at the time of delivery of the goods. In this sense, to be in accordance with the contract, or bem deve:
a) Be appropriate for the usually expected use of something similar, in case:
correspond to the description given by MF Professional and possess the qualities that it presents to the Buyer, if applicable, in the form of a sample or model;
present the qualities that a Buyer can legitimately expect from public statements made by MF Professional, by manufacturer or by its representative, not least in advertising or in our labels;
b) It must present the characteristics defined by common agreement between the parties or be suitable for all or special use investigated by the Buyer, given the knowledge of MF Professional and that it has been oiled.
Likewise, in accordance with Decree-Lei No. 67/2003, of April 8, MF Profissional is obliged to provide a guarantee for any hidden defects of the item sold that becomes improper for use for which it was intended, or that diminishes this use to such an extent that the Buyer does not have the item purchased, or Only items purchased at a low price are subject to hidden defects.
If the products are delivered not in accordance with the products ordered by the Buyer or if hidden defects appear, the latter must contact the Customer Support Service by telephone at 933 399 814 (call for the national mobile network), on weekdays, from 10:00 a.m. to 6:00 p.m. or through the contact form, to notify about non-conformity or hidden defects of your product(s) or as briefly as possible.
The Customer Support Service acknowledges receipt of the Buyer’s order and informs you in two following steps. After receiving Customer Support Service instructions, the Buyer sends non-conforming products or hidden defects to the Seller for the following location:
MF Profissional – Rua João Baptista nº1 2100-018 Coruche – Portugal
On the other hand, remember that, as a legal guarantee, in accordance with article 5 of Decree-Law No. 67/2003, of April 8, the Buyer benefits from a period of two years from delivery of the goods to agir.
The product(s) must be, imperatively, (i) returned complete, partially used, not in its original packaging intact and (ii) accompanied by its original packaging, including the return guide sent for the Customer Support Service and the invoice. Also, MF Profissional does not oil packaging sent to collection. All risks associated with the return of the product(s) are at the Buyer’s expense. Upon receipt of product(s) presumed to be non-compliant or with hidden defects, MF Profissional carries out a control of the product(s) to verify conformity or non-conformity of these products.
If the character of the product(s) is not confirmed, MF Profissional will proceed accordingly, as the Buyer decides:
or refund of non-conforming product(s) or with hidden defects, such as shipping charges, for the bank account debited when the order is received within three (30) days after receipt of the non-conforming product(s);
or exchange non-conforming product(s) or with hidden defects at the Buyer’s request within three (30) days after receipt of non-conforming product(s). The shipment of the product(s) to the Buyer is supported by MF Professional and second to the present CGV.
intellectual property
A MF Profissional possui os direitos sobre o este Website y todos los elements, brands, logotypes, illustrations, texts, sound elements, etc., that constem itself.
MF Profissional does not grant any license, nor any right other than the right of access and consultation of this Website.
The reproduction or use of all or part of the Website is not intended for strictly personal and private information purposes. Any other use carried out without prior written authorization from MF Profissional will be considered fraud and may be sanctioned as such.
Protection of personal data
The information collected by MF Profissional, as responsible for the processing of personal data, is the object of processing intended for the management of reseller and contact files.
In accordance with the legislation in force, the Buyer benefits from the right to information, access, rectification, data shutdown, processing limitations, data portability, opposition to processing, non-filing subject to automated decisions and the filing of a claim. to control authority.
In order to exercise your rights, the Buyer can contact us:
By telephone number 933 399 814 (Call for the national mobile network), weekdays, from 10:00 a.m. to 5:00 p.m.
Through the contact form.
By postal letter to abode:
MF Profissional – Rua João Baptista nº1 2100-018 Coruche – Portugal
A response will be issued within a period of one month after receipt of the order. MF Profissional reserves the right not to follow up on manifestly unfounded requests, in accordance with European regulations. The Buyer will be informed of all decisions made by MF Profissional against the orders placed.
For more information, we invite you to consult our Privacy Policy.
Other provisions
Computer or technical problems on the Website
MF Profissional is liable for any interruption, malfunction or fraudulent intrusion of the Website.
MF Profissional cannot be held responsible in the event of loss of damage or files in the sequence of a query on the Website. It is the responsibility of the Buyer to carry out all necessary protective measures before awarding his order on the Website.
Force maior
MF Profissional will not be responsible for non-compliance, or non-compliance, of any obligation under the contract that is due to an event outside its reasonable control (“Força Maior Event”). A Força Maior Event includes any event, including or omission, outside the reasonable control of the Seller and includes, in particular (but not exclusively), the following events:
Greves, lock-outs and other labor years;
Civil riots, tumult, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat of war preparations;
Fire, explosion, storm, flood, earthquake, collapse, epidemic or other natural disaster;
Impossibility of using railways, sea, air, road or other public or private transport methods;
Impossibility of using public or private telecommunications networks;
Laws, decrees, regulations or restrictions of the Government;
Quaisquer serious, interruptions or accidents that affect relevant postal or transport services;
Restrictions on freedoms, confinement situations or related matters resulting from an Epidemic or Pandemic.
The obligation to comply with MF Profissional in any contract will be suspended for the duration of a Strengthening Event and will give rise to an extension of the respective period equivalent to that duration. MF Profissional will make reasonable efforts to ensure a Strength Event, or to find a solution that allows you to fulfill your contracted obligations despite the existence of a Strength Event.
Law applicable and jurisdiction
The sales of MF Profissional products are subject to Portuguese legislation.
Except by amicable agreement, all disputes arising from the interpretation, execution or resolution of the contract concluded between MF Professional and the Buyer, even in the case of plurality of parties required, have exclusive jurisdiction in the courts of Santarém.
Alternative Dispute Resolution
In accordance with Regulation No. 524/2013 of the European Parliament and Council of May 21, 2013 – which has the power to resolve any dispute extrajudicially through access to the electronic online dispute resolution platform, with the aim of addressing electronic disputes. http://ec.europa.eu/consumers/odr/.
You can consult the updated list of Alternative Litigation Resolution Entities available under article 17 of Law No. 144/2015, of September 8, on the Consumer Portal, through the following website www.consumidor.pt.